Over the past two or three years, ZAO RTSoft has implemented a number of projects for automated dispatch control systems for engineering systems of buildings and structures (ASDU ISZ). The experience gained allows us to share some thoughts and try to answer the question: what does the customer want?
During the socialist era, when making decisions on creating automated systems, they were usually guided by basic knowledge, developing and inventing new technologies based on the range of equipment available in the country. The difficult task was to find and select the appropriate information that determined the basis for creating automated systems.
Nowadays, approaches to decision-making have changed dramatically. The flow of information that falls on potential customers is very large. Sometimes it is quite difficult not to drown in this flow and to choose the necessary amount of information that will help in solving problems. In this case, the customer wants to see in the contractor, first of all, an assistant.
The number of companies and holdings in the market for the creation of automated control systems for artificial intelligence is increasing every year. All sorts of technical solutions are offered, specific to certain companies. The range and types of equipment are constantly being improved and updated. The customer, engaged in daily work, wants to be aware of modern technologies. This is where you need someone who can analyze solutions and suggest the correctness of their adoption. Such entities may include contractors specializing in system integration and design of such systems.
First of all, there should be a partnership between the customer and the contractor. The customer needs an outside view of his problems. Only a qualified contractor can provide such a view — suggest ways to solve problems and point out the weakest points in the configuration, design and implementation of automated control systems for artificial intelligence.
The market of automated systems is quite diverse. The choice of certain systems and components depends on many factors. The main criterion in the choice is price-quality. However, the customer wants to see in the adopted solution a system that would remain modern for a long time.
If we talk about some specific aspects of interaction between the customer and the contractor, then customers can be divided into two groups. The first group includes customers who provide a fairly complete and specific technical assignment with strict regulations and a detailed methodology for implementing projects. The second group includes customers who want to implement the ASDU IS without having specific solutions. Let's talk about the second group.
Even before the stage of agreeing on the technical task during negotiations, in my opinion, it is necessary to correctly formulate the task. If the goal of the work is to modernize the existing ASDU of the satellite, then the question of formulating the task, in fact, does not arise. It is another matter if the ASDU of the satellite is being developed for the first time. Here the customer prefers to see the concept of creating the system. In this case, it is advisable to provide functional diagrams of the system, conduct a presentation of existing and a demonstration of implemented systems. After formulating the task, the customer understands what he wants.
One of the main and very important moments, I believe, is the inspection of the object. The final result, i.e. the acceptance of the ASDU of the satellite, largely depends on how deeply and professionally this stage is carried out. In case of ignoring the pre-project survey during the implementation of the ASDU of the satellite, unaccounted works often appear, which leads to an increase in the cost of the project and the need to conclude additional agreements.
An important stage is the agreement on the cost of the project. Underestimation leads to the risk of zero profit, overestimation — to the risk of losing the tender. A reasonable and correct compromise is one of the criteria for solving this most difficult task. Although a reasonable compromise is a rather complex negotiation process.
Thus, the customer needs a reliable partner in the world of modern information technology. The price issue in this case fades into the background.
The issue raised in the note is much broader and deeper for coverage. There is a catchphrase: “The customer is always right”. Over 15 years of its activity, the RTSoft company has earned the reputation of an innovative company providing reliable and highly professional solutions in the field of creating automated information and control systems.
Based on its experience and qualified specialists, RTSoft CJSC can take into account all the wishes of customers, implementing turnkey projects with high quality. Our customers include such companies as: Federal State Institution of the State Institution of the Ministry of Health “Moscow Kremlin”, OJSC “Avtoframos”, Trade and Office Center “Nevsky, 38”, Cargo Terminal of Sheremetyevo Airport, MUP “Orekhovo-Zuevsky Vodokanal” and others.
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