K-engineering improves the level of Service.
SERVICE CENTERS are designed to perform exactly this task. Repair shops can also take on the maintenance of broken equipment.
What can such SERVICE CENTERS do?
— conduct a preliminary diagnosis of the broken device;
— establish the cause of the breakdown based on the diagnosis;
— inform the client whether the proposed repair is covered by the warranty.
At first glance, it seems that everything is extremely clear and logical. But the problem is that the decision regarding the warranty must be made directly by the SERVICE CENTER itself, guided only by its own considerations. If the client for some reason considers the repair service's decision to be incorrect, he has to personally clarify this with the SERVICE CENTER.
What do you get? You come to such a center, where at best, after much persuasion, you will be allowed to talk to a service engineer. But most often in such cases, you have to clarify such a complex problem with a simple order taker at the reception. You waste your time, the time of your enterprise, and most importantly, the money that you have to pay for repairs. And besides, not a single SERVICE CENTER will be able to advise you on the correct use and application of equipment.
As a rule, certain problems that arise with modern technology and equipment are most often related to the fact that it is either not finished or was used incorrectly. The SERVICE CENTER will not be able to competently advise you in such cases. It simply cannot know about certain shortcomings.
And what do you get as a result? All the problems that only the developer himself can know about, in fact, you are forced to solve yourself. And most importantly, you are simply obliged to somehow foresee them, so as not to lose profit and time. After all, the warranty can only include those types of malfunctions, the nature of which has been proven to be widespread.
Further, such a situation spoils the reputation of the manufacturer of such equipment or product. And this means that in the future, even the most tempting and promising developments will not enjoy due demand and interest.
That is why, having analyzed many similar situations, the company «K-engineering» has developed a promising, and most importantly, necessary and useful for everyone package of services, which is called «SERVICE AGENT».
What is the meaning of the service «SERVICE AGENT»?
The main task is to attract as many users and clients as possible to post-warranty and warranty service of the products we manufacture. The main goal of the K-Engineering company is to be close to the consumer who uses these products and needs competent, timely and competent service.
How does it work?
Our secret is a special modular design of power supplies. It is this that provides an excellent opportunity to change the main units quickly and efficiently. For example, if a transformer or board fails, they can be very quickly replaced and repaired right at the workplace or in a simple repair shop without using additional complex equipment. «K-Engineering» tries in every way to ensure comfort and convenience for our clients. Cooperation with us should bring you only positive emotions.
What is the advantage of the «SERVICE AGENT» project?
The most important thing is responsibility. All the problems of making certain decisions are taken directly by the manufacturer. He himself assumes responsibility to his clients — consumers and users of his products.
Only professionals work in the K-Engineering company. Our engineers have written a special catalog, which indicates absolutely all types of spare and additional units, and indicates the estimated prices. The main charter that helps our specialists in the joint work with clients is the «REGULATION ON THE SERVICE AGENT».
If you want to work within the framework of the service package of the «SERVICE AGENT» program, you should take a training course developed specifically for this. At the moment, our employees also provide the possibility of the so-called distance learning method — a webinar.
We will be glad to invite you to cooperate within the framework of the «SERVICE AGENT» program. Just contact us, namely the sales department, and discuss all the possibilities and conditions of joint cooperation and participation in the program.