Cisco Video Technologies.
Cisco helps leading US retailers such as Staples, AT&T Business Solutions and Cabela’s transform their businesses with video applications (including Cisco TelePresenceTM systems) and video analytics.
In a global economy that continually demands lower costs and greater efficiency, retailers are turning to collaboration tools to improve productivity, increase profitability, and enhance the customer experience.
The Cisco Connected Retail strategy, leveraging the powerful capabilities of Cisco® networks to connect businesses with their customers, strengthens retailers' relationships with customers, partners, and employees while reducing operating costs.
«In a recession where companies are under pressure to do more with less, video technology is helping retailers improve remote communications, minimize travel costs and maximize efficiency across the entire ecosystem,— said Lindsay Parker, director of Cisco Global Retail Solutions.
Video is transforming everyday business processes and opening up new opportunities for increased productivity in retail organizations.»
Staples, the world's largest office supply company, uses Cisco TelePresence technology to integrate partners and processes, and to inform partners about products and services made available to Staples customers through its recent acquisition of Corporate Express. «Cisco TelePresence helps us connect Staples employees with each other in a simple and easy way,» said Staples CIO Brian Light.
With this technology, we conduct virtual face-to-face meetings regardless of location, which greatly simplifies the implementation of integration tasks, saving us time and money».
Cisco TelePresence technology completely changes the way virtual conferences are conducted, taking collaboration to a qualitatively new level.
By creating a complete personal presence in virtual meetings, it makes them as natural and effective as real face-to-face meetings.
This simplifies and accelerates information sharing across the company, enabling new ways to organize teams and processes.
AT&T is also committed to improving internal communications and collaboration with Cisco TelePresence.
AT&T Telepresence is the industry's first fully managed, multipoint enterprise telepresence service, available in 24 countries.
Cisco TelePresence enables interactive, multipoint video communications between businesses and branches, helping retailers meet with customers, suppliers, and partners around the world as if they were all in the same room.
The result is faster innovation, faster decision making, and faster product introductions, while reducing the time and money spent on travel.
According to Bill Archer, Chief Marketing Officer, AT&T Business Solutions, “AT&T Telepresence has delivered significant cost benefits to subscribers.
Connecting multiple corporate locations to a high-quality, secure communications environment reduces costs, speeds up product cycles, and streamlines decision making.”
Subscribing to the AT&T Telepresence managed service, delivered over one of the industry’s best global AT&T IP/MPLS networks, eliminates the need for retailers to incur capital expenditures or hire highly skilled IT staff.
AT&T Telepresence provides customers with a concierge service and a scheduling and administration portal that makes it easy to set up an internal virtual meeting with the click of a button.
Cabela’s is the world's largest direct marketing and retailer of hunting, fishing, camping and other outdoor recreation products.
Together with Cisco and SCOPIX, an industry leader in retail analytics, the company is installing innovative digital video technology in its stores to continually enhance the customer experience.
The SCOPIX and Cisco project at Cabela's includes the installation of Cisco Video Surveillance Manager, Cisco IP video cameras, and the SCOPIX analytics platform with customer flow, queue management, and sales associate support modules.
SCOPIX's web-based, dashboard-focused technology is delivered as a hosted service.
It is designed to monitor customer flows, allocate staff, and redeploy resources to areas where critical service failures occur.
Dashboards show where service quality can be improved and help continuously improve the organization's operations.
In addition, the SCOPIX platform can automatically send alerts directly to store managers' mobile devices.
This feature monitors current situations and increases sales by redeploying employees where their presence is most needed.
The joint SCOPIX and Cisco video solution gives Cabela's unique insight into how customers are being served throughout the store floor, allowing management to best deploy their employees.
Cabela's sets itself apart from the competition by delivering superior customer service, — said Michael Copeland, Director of Retail Operations at Cabela's.
The Cisco and SCOPIX video solution will allow us to continuously improve the quality of service and immediately respond to situations that arise in the store, which in turn will help significantly increase sales in our stores, despite difficult economic times.
Press Release from Cisco Systems